Privacy Policy This privacy policy applies to the Mume AI app (hereby referred to as "Application") for mobile devices that was created by MUSE MESH PRIVATE LIMITED (hereby referred to as "Service Provider") as a Freemium service. This service is intended for use "AS IS". Information Collection and Use The Application collects information when you download and use it. This information may include information such as Your device's Internet Protocol address (e.g. IP address) The pages of the Application that you visit, the time and date of your visit, the time spent on those pages The time spent on the Application The operating system you use on your mobile device The Application does not gather precise information about the location of your mobile device. The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions. For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to Email, Name, Avatar. The information that the Service Provider request will be retained by them and used as described in this privacy policy. Third Party Access Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement. Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application: Google Play Services Google Analytics for Firebase Firebase Crashlytics RevenueCat The Service Provider may disclose User Provided and Automatically Collected Information: as required by law, such as to comply with a subpoena, or similar legal process; when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. Opt-Out Rights You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Data Retention Policy The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at kushal@muse-mesh.com and they will respond in a reasonable time. Children The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13. The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (kushal@muse-mesh.com) so that they will be able to take the necessary actions. Security The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains. Changes This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. This privacy policy is effective as of 2024-07-10 Your Consent By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us. Contact Us If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at kushal@muse-mesh.com. Device Identification Information 1. Collection of Device ID: Our apps may collect and transmit device identification information, specifically the Device ID, from Android devices. It's important to note that this collection is limited to our Android app and is not implemented in our iOS app. 2. Purpose of Collection: We collect Device ID data solely for analytics purposes. This information helps us better understand how our app is used, improve its performance, and enhance the overall user experience. We do not use Device ID for advertising purposes. 3. Type of Device ID Collected: On Android devices, we collect the Android ID, which is a unique identifier provided by the Android operating system. This ID is specific to each app installation on a device. 4. Data Usage and Storage: The Device ID is transmitted to our secure analytics servers, where it is stored and processed along with other non-personal analytics data. This information is used in aggregate form to generate statistical insights about app usage and performance. 5. Data Retention: We retain Device ID data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. 6. Data Protection: We implement appropriate technical and organizational measures to protect the Device ID and other collected data against unauthorized or unlawful processing, accidental loss, destruction, or damage. 7. Third-Party Access: We do not share Device ID data with third parties for their own use. However, we may use third-party analytics services to process this data on our behalf. These service providers are contractually obligated to protect the data and use it only for the purposes we specify. 8. Changes to This Policy: We may update this policy from time to time. Users will be notified of any significant changes through app updates or direct communication. 9. Contact Information: If you have any questions or concerns about our use of Device ID or this policy, please contact us at: Muse Mesh Private Limited Attn: Kushal Sharma Email: kushal@muse-mesh.com 10. Compliance with Laws: Our collection and use of Device ID comply with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. 11. Transparency: We are committed to transparency in our data practices. If you have questions about how we use Device ID data, we encourage you to contact us for more information. 12. Data Minimization: We collect only the Device ID and no other device-specific information unless explicitly stated elsewhere in our privacy policy. 13. Cross-Border Data Transfers: If we transfer Device ID data across national borders, we ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place. 14. Updates to Device ID: We may update the Device ID we have on file for a user if they reinstall the app or use it on a new device, always ensuring we maintain only one current identifier per user. 15. Anonymization: In some cases, we may anonymize Device ID data for long-term analytics purposes, removing any possibility of linking the data back to a specific device or user. 16. Audit and Compliance: We regularly audit our Device ID collection and usage practices to ensure ongoing compliance with this policy and applicable laws. Data Controller Information 1. Data Controller Identification: Muse Mesh Private Limited, hereafter referred to as "we," "us," or "our," is the data controller for the personal information collected through our mobile applications on both Android and iOS platforms. 2. Legal Status: Muse Mesh Private Limited is a privately held company registered in India. 4. Contact Information: We are committed to addressing any questions, concerns, or requests you may have regarding your personal data. You can reach our data protection team through the following methods: Email: kushal@muse-mesh.com 5. Data Protection Officer: Our designated Data Protection Officer is Kushal Sharma. They can be contacted directly at kushal@muse-mesh.com 6. Response Time: We strive to respond to all data-related inquiries within 45 business days of receipt. 7. Additional Contact Methods: For general inquiries or support not related to data protection, please visit our website at muse-mesh.com or use the contact form within our applications. 8. Updates to Contact Information: Any changes to our contact information will be promptly updated in this privacy policy and communicated through our mobile applications and website. 9. Regulatory Authority: While we encourage you to contact us directly with any concerns, you also have the right to lodge a complaint with a supervisory authority. The relevant authority. 10. Accessibility: We are committed to ensuring that our contact information is easily accessible. This information is available within our applications, on our website, and in any communication we send regarding our privacy practices. 11. Business Hours: Our data protection team is available during regular business hours, 9am-5pm IST. We will make every effort to respond to urgent inquiries outside of these hours. 12. Language Support: We provide support in English and Hindi right now, ensuring that users can communicate with us in their preferred language whenever possible. 13. Third-Party Data Processors: While we are the data controller, we may use third-party data processors. A list of these processors and their contact information is available upon request. 14. International Users: For users outside of India, we remain the data controller. However, you may have additional rights under your local laws, which we respect and uphold. 15. Representative in the European Union: For users in the European Union, our designated representative under Article 27 of the GDPR is Kushal Sharma and can be contacted at kushal@muse-mesh.com 16. California Privacy Rights: For California residents, additional contact methods and rights may apply. Please refer to our California Privacy Rights section for more information. 17. Verification Process: To protect your privacy, we may need to verify your identity before responding to certain inquiries. We will inform you of any necessary verification steps when you contact us. 18. Record of Communication: We maintain records of our communication with users regarding data protection matters to ensure consistent and high-quality responses. 19. Feedback: We welcome feedback on our data protection practices and communication methods. Please feel free to share your thoughts with us using the contact information provided. 20. Updates to This Section: This Data Controller Information section was last updated on 15th August 2024. We review and update this information regularly to ensure its accuracy. Data Protection Officer (DPO) Information 1. Appointment of DPO: Muse Mesh Private Limited has appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable data protection laws and regulations. 2. DPO Identification: Our designated Data Protection Officer is: Kushal Sharma 3. DPO Contact Information: You can contact our DPO directly using the following methods: Email: kushal@muse-mesh.com 4. Role and Responsibilities: Our DPO is responsible for: - Monitoring compliance with data protection laws and our internal policies - Advising on data protection obligations and impact assessments - Serving as the point of contact for data subjects and supervisory authorities 5. Accessibility: The DPO is committed to being accessible to all users of our apps. You can reach out to the DPO for any queries related to: - Your rights as a data subject - Our data processing activities - Complaints or concerns about our data practices 6. Response Time: Our DPO aims to respond to all inquiries within 45 business days of receipt. 7. Language Support: The DPO can communicate in English and Hindi to ensure effective communication with our diverse user base. 8. Confidentiality: All communications with the DPO are treated with the utmost confidentiality and in accordance with applicable data protection laws. 9. Independence: Our DPO operates independently within our organization and reports directly to the highest management level to ensure unbiased handling of data protection matters. 10. Updates: Any changes to our DPO's contact information or role will be promptly updated in this privacy policy and communicated through our mobile applications and website. 11. Qualifications: Our DPO has extensive knowledge of data protection law and practices, and is qualified to perform the role. 12. Resources: The DPO is provided with the necessary resources to carry out their tasks effectively and maintain their expert knowledge. 13. No Conflict of Interest: We ensure that our DPO does not perform any other tasks or duties that could result in a conflict of interest with their DPO responsibilities. 14. Authority: Our DPO has the authority to access all personal data processing operations within our organization. 15. Involvement in Data Protection Matters: The DPO is involved, properly and in a timely manner, in all issues which relate to the protection of personal data. 16. Reporting: The DPO reports directly to the highest management level of our organization, ensuring that data protection is a top priority. 17. Continuous Education: Our DPO regularly participates in professional development activities to stay current with evolving data protection laws and best practices. 18. Cooperation with Supervisory Authorities: Our DPO acts as the point of contact for and cooperates with supervisory authorities on issues relating to personal data processing. User Opt-Out Rights and Procedures 1. Introduction to Opt-Out Rights: We respect your right to control your personal data. This section explains how you can opt-out of certain data processing activities, including targeted advertising, the sale of personal data, and profiling that may lead to decisions with legal or similarly significant consequences. 2. Sale of Personal Data Opt-Out: a. We do not sell your personal data in the traditional sense. However, some data sharing practices may be considered a "sale" under certain state laws. b. To opt-out of any practices that may be considered a "sale" of your data, please email us at kushal@muse-mesh.com with the subject line "Do Not Sell My Personal Information." c. You can also access this option through the "Do Not Sell My Info" link in the app's settings menu. 3. Profiling Opt-Out: a. To opt-out of profiling that may lead to decisions with legal or similarly significant consequences, please email kushal@muse-mesh.com with the subject line "Profiling Opt-Out." b. In your email, please specify which profiling activities you wish to opt-out of. c. We will respond to your request within 45 days. 4. Verification Process: To protect your privacy and ensure the security of your data, we may need to verify your identity before processing opt-out requests. This may involve: a. Confirming the email address associated with your account b. Asking you to provide additional identifying information 5. Response Time: We will process your opt-out request as quickly as possible, typically within 15 days, but no later than 45 days from the date of receipt. If we require additional time, we will notify you and explain the reason for the delay. 6. Effect of Opting Out: a. Targeted Advertising: Opting out will result in you receiving generic ads instead of personalized ones. b. Sale of Data: Your personal information will not be shared in ways that may be considered a "sale" under applicable laws. c. Profiling: We will cease any profiling activities that may lead to automated decision-making with significant effects. 7. Limitations: Please note that opting out of certain data processing activities may limit your access to some features of our apps or the personalization of your experience. 8. No Discrimination: We will not discriminate against you for exercising any of your opt-out rights. However, we may offer different levels of services or pricing if those differences are reasonably related to the value of your data. 10. Authorized Agents: You may designate an authorized agent to submit opt-out requests on your behalf. The agent must provide proof of your written permission and we may still require you to verify your identity directly with us. 11. Opt-In Process: If you wish to opt back in to any data processing activities you've previously opted out of, please contact us at kushal@muse-mesh.com. 12. Changes to Opt-Out Procedures: We may update these opt-out procedures from time to time. Any changes will be reflected in this privacy policy and we will notify you of significant changes through the app or via email. 13. Additional Rights: Depending on your jurisdiction, you may have additional rights beyond opting out. Please refer to the "Your Rights" section of this privacy policy for more information. 14. Record Keeping: We maintain records of all opt-out requests and our responses for a period of at least 24 months to ensure compliance and to address any potential disputes. 15. Third-Party Opt-Outs: Please note that opting out through our app may not affect third-party data collection or processing. We encourage you to review the privacy policies of any third-party services you use in conjunction with our app. 16. Global Privacy Controls: We honor Global Privacy Control (GPC) signals. If you have enabled GPC in your browser or device, we will automatically treat this as a valid opt-out request for applicable data processing activities. 17. Periodic Reminders: We will send periodic reminders about your opt-out choices and the ability to change these choices. You can adjust the frequency of these reminders in your app settings. 18. Data Retention After Opt-Out: When you opt-out, we will retain only the minimum amount of data necessary to honor your opt-out request and prevent future contact, unless otherwise required by law. 19. Feedback and Complaints: If you believe your opt-out request has not been honored or you have any concerns about our opt-out procedures, please contact our Data Protection Officer at kushal@muse-mesh.com. 20. Regular Reviews: We regularly review and update our opt-out procedures to ensure they remain effective and compliant with evolving data protection laws. The date of the last review will be noted at the bottom of this section. Right to Access Personal Data 1. Your Right to Access: We acknowledge and respect your right to request access to the personal data we have collected about you. This right is fundamental to maintaining transparency in our data practices and empowering you with control over your information. 2. Scope of Access Right: You have the right to request: a. Confirmation of whether we process your personal data b. Copies of your personal data in our possession c. Information about how we collect, use, and share your data 3. How to Request Access: To exercise your right to access your personal data, you can: a. Email us at kushal@muse-mesh.com with the subject line "Personal Data Access Request" b. Use the "Request My Data" feature in the app's privacy settings c. Mail your request to: Muse Mesh Private Limited Attn: Data Access Request 4. Information Required: To process your request, we may need you to provide: a. Your full name b. Email address associated with your account c. Any other information necessary to verify your identity 5. Verification Process: To protect your privacy and ensure the security of your data, we will verify your identity before processing your access request. This may involve: a. Confirming details about your account b. Asking you to provide additional identifying information 6. Response Time: We will respond to your access request within 45 days of receiving a verifiable request. If we require more time (up to 90 days), we will inform you in writing of the reason and extension period. 7. Format of Information: We will provide the requested information in a readily useable format, typically as a downloadable file or through a secure online portal. 8. Frequency of Requests: You can make a data access request free of charge once every 12 months. For additional requests within the same 12-month period, we may charge a reasonable fee based on administrative costs. 9. Exceptions: In certain circumstances, we may not be able to fulfill your access request, such as when: a. Providing access would adversely affect the rights and freedoms of others b. The request is manifestly unfounded or excessive c. Complying with the request is prohibited by law In such cases, we will explain the reasons for denying your request. 10. Incomplete or Inaccurate Data: If you believe that the personal data we hold about you is incomplete or inaccurate, you have the right to request corrections or completions. Please see our "Right to Rectification" section for more details. 11. Data Portability: In addition to accessing your data, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller. This right applies when: a. The processing is based on consent or on a contract b. The processing is carried out by automated means 12. Third-Party Data: If we have shared your personal data with third parties, we will inform you about this upon request. However, we cannot directly access or modify data held by third parties. 13. Impact on Services: Please note that requesting access to your data will not affect the availability or quality of our services to you. 14. Authorized Agents: You may designate an authorized agent to make an access request on your behalf. The agent must provide proof of your written permission, and we may still require you to verify your identity directly with us. 15. Record Keeping: We maintain records of all access requests and our responses for a period of at least 24 months to ensure compliance and to address any potential disputes. 16. Updates to This Policy: We may update this access request policy from time to time. Any changes will be reflected in this privacy policy, and we will notify you of significant changes through the app or via email. 17. Non-Discrimination: We will not discriminate against you for exercising your right to access your personal data. This includes denying goods or services, charging different prices, or providing a different level of quality of goods or services. 18. International Users: If you are accessing our app from outside the United States, please note that your data may be transferred to, stored, and processed in the United States. Your right to access may vary depending on local laws, but we strive to accommodate access requests from all users to the extent permitted by law. 19. Limitations on Access: In some cases, we may limit the information we provide in response to an access request if disclosing the information would: a. Reveal confidential commercial information b. Compromise the privacy of others c. Be contrary to national security or law enforcement interests In such cases, we will inform you of the reasons for the limitation. 20. Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Your right to access applies only to data we currently hold and may not include data that has been deleted or anonymized. 21. Assistance and Complaints: If you need assistance with your access request or believe your request has not been properly handled, please contact our Data Protection Officer at kushal@muse-mesh.com. You also have the right to lodge a complaint with a supervisory authority if you are unsatisfied with our response. 22. Education and Transparency: We are committed to educating our users about their privacy rights. In addition to this policy, we provide in-app notifications and periodic emails to inform users about their right to access personal data. 23. Continuous Improvement: We regularly review and improve our processes for handling access requests to ensure they remain effective, user-friendly, and compliant with evolving data protection laws. 24. Language Support: We will make reasonable efforts to respond to access requests in the language in which they are made, provided it is a language in which we regularly communicate with our users. Last updated: 15th August 2024 California Consumer Privacy Act (CCPA) Rights As a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section explains these rights and how to exercise them. 1. Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Upon verifiable request, we will disclose to you: a. The categories of personal information we collected about you. b. The categories of sources for the personal information we collected about you. c. Our business or commercial purpose for collecting or selling that personal information. d. The categories of third parties with whom we share that personal information. e. The specific pieces of personal information we collected about you. 2. Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information, unless an exception applies. 3. Right to Opt-Out of Sale: If we sell your personal information, you have the right to opt-out of that sale at any time. Note that we may share your personal information with third parties in ways that may constitute a "sale" under the CCPA. 4. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: a. Deny you goods or services. b. Charge you different prices or rates for goods or services. c. Provide you a different level or quality of goods or services. d. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 5. Exercising Your Rights: To exercise the rights described above, please submit a verifiable consumer request to us by: - Emailing us at kushal@muse-mesh.com 6. Verifiable Consumer Request: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. 7. Verification Process: To protect your privacy, we need to verify your identity before processing your request. Your request must: - Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. - Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 8. Response Timing and Format: We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. 9. Personal Information Sales Opt-Out and Opt-In Rights: If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. 10. Authorized Agent: You can designate an authorized agent to make a request under the CCPA on your behalf. We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us. 11. Limited Use and Retention of Personal Information: We will only use the personal information collected for the purposes disclosed in this privacy policy unless we obtain your permission to use it for other purposes. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. 12. Financial Incentives: We may offer financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. 13. Changes to Our Privacy Notice: We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website and update the notice's effective date. 16. Notice of Collection: At or before the point of collection, we will inform consumers of the categories of personal information to be collected and the purposes for which the categories of personal information shall be used. 17. Accessibility: We are committed to ensuring this notice is accessible to individuals with disabilities. If you wish to access this notice in an alternative format, please contact us using the information provided in the "Contact Information" section. 18. Contact Information: If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: Website: muse-mesh.com Email: kushal@muse-mesh.com Attn: Kushal Sharma 19. Updates to This CCPA Notice: We will review and update this CCPA notice annually or more frequently if necessary to ensure compliance with changes in the law or our data practices. 20. Right to Limit Use and Disclosure of Sensitive Personal Information: If we collect or process sensitive personal information (as defined by the CCPA), you have the right to limit its use and disclosure to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer. 21. Correction of Inaccurate Personal Information: You have the right to request correction of inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information. 22. Data Portability: To the extent technically feasible, we will provide your personal information in a format that is easily transferable to another entity upon request. 23. Shine the Light Law: California's "Shine the Light" law (Civil Code Section ยง 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. 24. Do Not Track Signals: We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 25. Minors' Data: We do not knowingly collect or sell personal information of minors under 16 without affirmative authorization. Virginia Consumer Data Protection Act (VCDPA) Rights If you are a resident of Virginia, the Virginia Consumer Data Protection Act (VCDPA) provides you with specific rights regarding your personal data. This section explains these rights and how to exercise them. 1. Applicability: These rights apply to Virginia residents in their individual or household capacity. 2. Personal Data Rights: As a Virginia resident, you have the following rights: a. Right to Access: You have the right to confirm whether we are processing your personal data and to access such personal data. b. Right to Correction: You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing. c. Right to Deletion: You have the right to delete personal data provided by or obtained about you. d. Right to Data Portability: You have the right to obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format. e. Right to Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of: - Targeted advertising - The sale of personal data - Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you 3. Exercising Your Rights: To exercise any of the rights described above, please submit a verifiable consumer request to us by: - Emailing us at kushal@muse-mesh.com 4. Verification Process: To protect your privacy, we need to verify your identity before processing your request. We will use reasonable methods to verify your identity and may request additional information if necessary. 6. Response Format: We will provide information in a concise, transparent, intelligible, and easily accessible form, using clear and plain language. 7. Extension of Response Time: If we require more time to respond, we will inform you of the reasons for the delay and the extension period (up to 45 additional days) within the initial 45-day period. 8. Fees: We will process your first request free of charge. For any subsequent request within a 12-month period, we may charge a reasonable fee based on administrative costs. 9. Denial of Requests: If we decline to take action on your request, we will inform you within 45 days of receipt of the request and provide: - The justification for declining to take action - Instructions on how to appeal the decision 10. Appeals Process: If we deny your request, you have the right to appeal our decision. To submit an appeal, please contact us at kushal@muse-mesh.com. We will respond to your appeal within 60 days of receipt. 11. Right to File a Complaint: If you are unsatisfied with the outcome of an appeal, you have the right to contact the Virginia Attorney General to file a complaint. 12. Non-Discrimination: We will not discriminate against you for exercising any of your VCDPA rights. This includes: - Denying goods or services - Charging different prices or rates for goods or services - Providing a different level or quality of goods or services - Suggesting that you may receive a different price, rate, level, or quality of goods or services 13. Authorized Agents: You may designate an authorized agent to make a request under the VCDPA on your behalf. We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us. 14. Sensitive Data Processing: We will not process sensitive data concerning you without your consent. Sensitive data includes: - Personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, or citizenship or immigration status - Genetic or biometric data processed for the purpose of uniquely identifying you - Personal data collected from a known child - Precise geolocation data 15. Sale of Personal Data: If we sell your personal data, you have the right to opt-out of such sales. 16. Targeted Advertising: We engage in targeted advertising. You have the right to opt-out of targeted advertising at any time. 17. Profiling: If we use your personal data for profiling, you have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. 18. Data Protection Assessments: We conduct and document data protection assessments when required by the VCDPA, such as when processing personal data for targeted advertising, selling personal data, or processing sensitive data. 19. Retention of Personal Data: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will securely dispose of personal data after it is no longer needed. 20. Changes to This VCDPA Notice: We will review and update this VCDPA notice annually or more frequently if necessary to ensure compliance with changes in the law or our data practices. 21. Exemptions: Please note that certain personal data may be exempt from some or all of the above rights pursuant to the VCDPA. We will inform you if an exemption applies to your request. 22. Children's Privacy: We do not knowingly collect or process personal data of children under the age of 13 without parental consent. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information. 23. Contact Information: For any questions or concerns about this VCDPA notice or our data practices, please contact us at: Muse Mesh Private Limited Email: kushal@muse-mesh.com Attn: Kushal Sharma 24. Effective Date: This VCDPA notice is effective as of August 15, 2023. 25. Scope of Application: This VCDPA notice applies to personal data we collect both online and offline about Virginia residents. 26. Relationship to Other Privacy Notices: This VCDPA notice supplements our general privacy policy. In the event of a conflict between this VCDPA notice and our general privacy policy, this VCDPA notice will control for Virginia residents' personal data. 27. Data Processing Agreements: We ensure that our contracts with third-party processors comply with VCDPA requirements. 28. Privacy by Design: We implement reasonable administrative, technical, and physical data security practices to protect personal data from unauthorized access, destruction, use, modification, or disclosure. 29. Employee and B2B Data: Please note that the VCDPA does not apply to personal data collected in certain employment and business-to-business contexts. 30. Compliance Efforts: We are committed to ongoing compliance with the VCDPA and will continue to review and update our practices as necessary. Right to Correction of Personal Data We are committed to maintaining accurate, complete, and up-to-date personal data about our users. We recognize and respect your right to request corrections to your personal data. This section explains your right to correction and how to exercise it. 1. Your Right to Correction: You have the right to request the correction of inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement. 2. Scope of the Right: This right applies to all personal data we hold about you, regardless of how we collected it. 3. How to Request a Correction: To exercise your right to correction, please submit a request to us by: - Emailing us at kushal@muse-mesh.com 4. Information Required: When submitting a correction request, please provide: - Your full name and contact information - Details of the information you wish to correct - The correct information - Any evidence supporting the need for correction (if applicable) 5. Verification Process: To protect your privacy and security, we may need to verify your identity before processing your request. We may ask you to provide additional information for this purpose. 6. Response Time: We will respond to your correction request without undue delay and in any event within one month of receipt of the request. This period may be extended by two further months where necessary, taking into account the complexity and number of the requests. 7. Action on the Request: If we agree that the personal data is inaccurate or incomplete, we will correct or complete it promptly. If we decide not to make the requested correction, we will explain our reasons and inform you of your right to complain to the relevant supervisory authority. 8. Notification to Third Parties: Where we have disclosed the personal data in question to third parties, we will inform them about the correction where possible and appropriate. We will also inform you about those third parties to whom the data has been disclosed if you request it. 9. Limitations: While we strive to honor all valid correction requests, please note that in some cases we may: - Request additional information to verify the accuracy of the new data you provide - Decline to correct opinions, especially if they are clearly marked as such - Maintain original records for legal or auditing purposes, while noting the requested correction 10. No Fee: You will not have to pay a fee to access your personal data or to exercise your right of correction. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 11. Automated Decision-Making: If we use your personal data for automated decision-making or profiling, you have the right to request correction of any inaccurate personal data used in these processes. 12. Data Portability: If you request correction and then wish to transfer your personal data to another organization, we will provide the corrected data in a structured, commonly used, and machine-readable format, where technically feasible. 13. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data while we verify its accuracy, if you have contested the accuracy of the data. 14. Record of Corrections: We maintain a log of all correction requests and actions taken in response to these requests. This helps us improve our data management practices and respond effectively to future requests. 15. Regular Data Reviews: We conduct regular reviews of the personal data we hold to identify and correct any inaccuracies proactively. However, we appreciate your assistance in keeping your data up to date. 16. Training: Our staff are trained to handle correction requests promptly and effectively, ensuring that your rights are respected throughout the process. 17. Complaints: If you are unsatisfied with our response to your correction request, you have the right to lodge a complaint with a supervisory authority. You can find details of your local supervisory authority on our website or by contacting our privacy officer. 18. Updates to This Policy: We may update this policy on the right to correction from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. 19. Interaction with Other Rights: Your right to correction interacts with other data protection rights. For example, if we cannot correct your data, you may have the right to restrict its processing or request its deletion. 20. Cross-Border Data Transfers: If your personal data has been transferred to other countries, we will make reasonable efforts to ensure that corrected data is also updated in those locations. 21. Data Retention: Corrected data will be retained in accordance with our general data retention policies, unless a longer retention period is required by law. 22. Accountability: We are committed to the principle of accountability in data protection. We maintain records of all correction requests and our responses to demonstrate our compliance with data protection laws. 23. Assistance: If you need any assistance in exercising your right to correction, please contact our privacy officer. We are here to help you understand and exercise your rights. 24. Impact on Services: Please note that correcting your personal data will not affect the lawfulness of any processing we conducted prior to your correction request. It also will not affect any processing conducted on other lawful grounds apart from consent. 25. Contact Information: For any questions about your right to correction or any other aspect of our data protection practices, please contact us at: Muse Mesh Private Limited Email: kushal@muse-mesh.com Right to Know About Personal Data Sharing We respect your right to know about how your personal data is shared. This section explains your right to know about personal data sharing and how to exercise it, with specific attention to the requirements of the California Consumer Privacy Act (CCPA). 1. Your Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell. This includes: a) The categories of personal information we have collected about you. b) The categories of sources from which we collected the personal information. c) The business or commercial purpose for collecting or selling personal information. d) The categories of third parties with whom we share personal information. e) The specific pieces of personal information we have collected about you. 2. Definition of "Share" Under California Law: Under the CCPA, "share" means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information to another business or a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration. 3. Our Data Sharing Practices: We want to be transparent about our data sharing practices. 4. How to Request Information About Sharing: To exercise your right to know about personal data sharing, please submit a verifiable consumer request to us by: - Emailing us at kushal@muse-mesh.com 5. Verification Process: To protect your privacy, we need to verify your identity before processing your request. We will use reasonable methods to verify your identity and may request additional information if necessary. 6. Response Timing and Format: We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. 7. Information Covered: The disclosure will cover the 12-month period preceding our receipt of the verifiable consumer request. If applicable, we will provide the information in a format that is readily useable and should allow you to transmit the information from one entity to another without hindrance. 8. Limitations on Requests: We are not required to provide personal information to you more than twice in a 12-month period. We may not be able to comply with your request if we cannot verify your identity or authority to make the request, or if we cannot confirm the personal information relates to you. 13. Your Right to Opt-Out of Sale or Sharing: California residents have the right to opt-out of the sale or sharing of their personal information. 14. Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. 15. Authorized Agents: You may designate an authorized agent to make a request under the CCPA on your behalf. We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us. 16. Financial Incentives: If we offer any financial incentives for the collection, sale, or deletion of your personal information, we will explain those programs and your right to opt in or out. 17. Changes to This Notice: We will update this notice annually and more frequently if necessary. We will notify you of any material changes through our website or other means. 18. Specific Pieces of Personal Information: Upon a verifiable request, we will disclose the specific pieces of personal information we have collected about you, subject to certain exceptions. 19. Sensitive Personal Information: If we collect or process sensitive personal information as defined by the CCPA, we will disclose that collection and processing, and explain your rights regarding such information. 20. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. 21. Cross-Border Transfers: If we transfer your personal information outside of California, we will disclose this in our response to your request. 22. Aggregated Consumer Information: We may use or disclose aggregated consumer information, which is not considered personal information under the CCPA. 23. Exceptions: Please note that certain information may be exempt from disclosure requests under applicable laws. 24. Contact for More Information: If you have any questions or concerns about this notice or our data practices, please contact us at: Muse Mesh Private Limited Email: kushal@muse-mesh.com 25. Effective Date: This notice is effective as of 15th August 2024. We reserve the right to amend this notice at our discretion and at any time. Right to Know About the Sale of Personal Information We respect your right to know about the sale of your personal information. This section explains your right to know about personal data sales and how to exercise it, with specific attention to the requirements of the California Consumer Privacy Act (CCPA) and other applicable state privacy laws. 1. Your Right to Know: You have the right to request that we disclose whether we sell your personal information and, if so, the categories of personal information sold and the categories of third parties to whom it was sold. 2. Definition of "Sell" Under California Law: Under the CCPA, "sell," "selling," "sale," or "sold," means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration. 3. Our Data Sale Practices: We do not sell personal information as defined by the CCPA. 4. How to Request Information About Sales: To exercise your right to know about personal data sales, please submit a verifiable consumer request to us by: - Emailing us at kushal@muse-mesh.com - Visiting muse-mesh.com 5. Verification Process: To protect your privacy, we need to verify your identity before processing your request. We will use reasonable methods to verify your identity and may request additional information if necessary. 6. Response Timing and Format: If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. 7. Information Covered: The disclosure will cover the 12-month period preceding our receipt of the verifiable consumer request. We will provide the information in a format that is readily useable and should allow you to transmit the information from one entity to another without hindrance. 8. Limitations on Requests: We are not required to provide personal information to you more than twice in a 12-month period. We may not be able to comply with your request if we cannot verify your identity or authority to make the request, or if we cannot confirm the personal information relates to you. 12. Your Right to Opt-Out of Sale: California residents and residents of other states with similar laws have the right to opt-out of the sale of their personal information. 13. Financial Incentives: If we offer any financial incentives for the sale of your personal information, we will explain those programs and your right to opt in or out. 14. Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, including the right to know about the sale of your personal information. 15. Authorized Agents : We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us. 16. Minors' Personal Information: We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. 17. Changes to This Notice: We will update this notice annually and more frequently if necessary. We will notify you of any material changes through our website or other means. 19. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. 20. Cross-Border Transfers: If we transfer your personal information outside of your state or country, we will disclose this in our response to your request. 21. Exceptions: Please note that certain information may be exempt from disclosure requests under applicable laws. 22. Other State Laws: While this notice focuses on the CCPA, we respect and comply with similar rights granted under other state privacy laws. If you are a resident of a state with applicable privacy laws, you may have similar rights to know about the sale of your personal information. 23. Contact for More Information: If you have any questions or concerns about this notice or our data practices, please contact us at: Muse Mesh Private Limited Email: kushal@muse-mesh.com 24. Effective Date: This notice is effective as of 15th August 2024. We reserve the right to amend this notice at our discretion and at any time. 25. Definition of Sale Under Other State Laws: While we've focused on the CCPA's definition of "sale," other state laws may define this term differently. We strive to comply with all applicable state laws regarding the sale of personal information. 26. Verification of Specific Pieces of Personal Information: If you request specific pieces of personal information sold, we may require additional information to verify your identity due to the sensitive nature of this information. 27. Record Keeping: We maintain records of all requests and our responses for at least 24 months to ensure compliance and improve our processes. 28. Training: Our staff are trained to handle inquiries about our personal information sale practices and to direct consumers to exercise their rights. 29. Accessibility: We are committed to ensuring this notice is accessible to individuals with disabilities. If you need this notice in an alternative format, please contact us using the information provided above. 30. Global Privacy Controls: We honor Global Privacy Control signals as a valid request to opt-out of the sale of personal information, where applicable. Right to Opt-Out of the Sale of Personal Information We respect your right to control your personal information. This section explains your right to opt-out of the sale of your personal data and how to exercise it, with specific attention to the requirements of the California Consumer Privacy Act (CCPA) and other applicable state privacy laws. 1. Your Right to Opt-Out: You have the right to direct us to not sell your personal information at any time (the "right to opt-out"). 2. Definition of "Sell" Under State Privacy Laws: Under the CCPA and similar state laws, "sell," "selling," "sale," or "sold," means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information to another business or a third party for monetary or other valuable consideration. 3. Our Data Sale Practices: We do not sell personal information as defined by the CCPA and similar state laws. 4. How to Opt-Out of the Sale of Your Personal Information: To exercise your right to opt-out, you (or your authorized representative) may submit a request to us by: - Emailing us at kushal@muse-mesh.com - Visiting muse-mesh.com/privacy.txt 5. Verification Process: However, we will not require you to create an account with us to submit an opt-out request. We will only use personal information provided in an opt-out request to review and comply with the request. 6. Response Timing and Format: We will act upon your opt-out request within 15 days from the date we receive the request. We will notify you when we have processed your request. 7. Effect of Opting Out: Once you make an opt-out request, we will wait at least 12 months before asking you to reauthorize personal information sales. 8. "Do Not Sell My Personal Information" Link: We have provided a clear and conspicuous link on our website's homepage, titled "Do Not Sell My Personal Information," to an internet webpage that enables you to opt-out of the sale of your personal information. 9. Honoring Opt-Out Requests: We will honor your request to opt-out for at least 12 months before requesting that you authorize the sale of your personal information again. 10. Authorized Agents: You may designate an authorized agent to submit an opt-out request on your behalf. We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us. 11. Global Privacy Controls: We honor Global Privacy Control signals as a valid request to opt-out of the sale of personal information, where applicable. 12. Non-Discrimination: We will not discriminate against you for exercising your right to opt-out of the sale of your personal information. However, we may offer certain financial incentives permitted by the CCPA and other state laws that can result in different prices, rates, or quality levels. 13. Minors' Personal Information: We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. 14. Third-Party Websites : Our websites and services may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We recommend you read their privacy policies before you provide any personal information to them. 15. Changes to This Notice: We will update this notice annually and more frequently if necessary. We will notify you of any material changes through our website or other means. 16. Other State Laws: While this notice focuses on the CCPA, we respect and comply with similar opt-out rights granted under other state privacy laws. If you are a resident of a state with applicable privacy laws, you may have similar rights to opt-out of the sale of your personal information. 17. Data Retention: If you opt-out of the sale of your personal information, we will retain a record of your request to ensure we comply with your wishes. 18. Exceptions: Please note that certain information may be exempt from opt-out requests under applicable laws, such as information necessary to complete a transaction or provide a good or service requested by you. 19. Offline Collection: If we collect personal information offline, we will also provide you with an opportunity to opt-out at the point of collection. 20. Effect on Targeted Advertising: Opting out of the sale of your personal information may affect our ability to provide you with targeted advertising. 21. Contact for More Information: If you have any questions or concerns about this notice or our data practices, please contact us at: Muse Mesh Private Limited Email: kushal@muse-mesh.com 22. Effective Date: This notice is effective as of 15th August 2024. We reserve the right to amend this notice at our discretion and at any time. 23. Training: Our staff are trained to handle inquiries about our personal information sale practices and to direct consumers to exercise their opt-out rights. 24. Accessibility: We are committed to ensuring this notice is accessible to individuals with disabilities. If you need this notice in an alternative format, please contact us using the information provided above. 25. Record Keeping: We maintain records of all opt-out requests and our responses for at least 24 months to ensure compliance and improve our processes. 26. Verification of Opt-Out Requests: While we may need to verify certain requests, we will generally not require extensive verification for opt-out requests to minimize barriers to exercising this right. 27. Effect on Services: Opting out of the sale of your personal information will not affect the availability or pricing of our services, except where permitted by law (such as in relation to certain financial incentives). 28. Scope of Opt-Out: Your opt-out will apply to all personal information we have collected about you, not just the information collected through a particular interaction or service. 29. Re-consent Process: If, after 12 months from your opt-out, we wish to seek your consent to resume selling your personal information, we will clearly communicate this request to you and provide you with an easy way to reaffirm your opt-out choice. 30. Integration with Other Privacy Rights: Your right to opt-out of the sale of personal information is in addition to other privacy rights you may have, such as the right to delete your information or the right to know what information we have collected about you. Your Consent By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us. Contact Us If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at kushal@muse-mesh.com. Token System Policy and Terms of Service 1. Token Overview: Our app utilizes a token-based system for accessing and using various features, particularly for interacting with different chat bot models. 2. Free Daily Tokens: 2.1. Users may receive a number of free tokens each day. 2.2. The number of free tokens is determined solely at the discretion of Muse Mesh Private Limited. 2.3. We reserve the right to change the number of free daily tokens at any time without prior notice. 3. Token Subscription: 3.1. Users can purchase a monthly subscription that provides a set number of tokens each month. 3.2. The current subscription offers 1 million tokens per month, but this amount is subject to change. 3.3. We reserve the right to modify the number of tokens provided in the subscription at any time without prior notice. 4. Token Usage: 4.1. Tokens are used to send messages to various chat bot models available in the app. 4.2. Different models may require different numbers of tokens per message. 4.3. The token cost for each model is set by Muse Mesh Private Limited and may vary. 4.4. We reserve the right to change the token cost for any model at any time without prior notice. 5. Token Pricing and Changes: 5.1. The pricing of tokens, whether through free allocation or paid subscription, is subject to change at our discretion. 5.2. Changes may be made based on various factors including, but not limited to, operational costs, usage patterns, and market conditions. 5.3. Users will not be notified of changes to token allocation or pricing in advance. 6. Refunds and Cancellations: 6.1. Subscription fees are non-refundable. 6.2. Unused tokens do not roll over to the next month and are not refundable. 6.3. Users may cancel their subscription at any time, but will not receive a refund for the current billing period. 7. Token Expiration: 7.1. Tokens acquired through daily free allocation expire at the end of each day (24-hour period) if unused. 7.2. Tokens acquired through monthly subscriptions expire at the end of each billing cycle. 7.3. We reserve the right to modify the expiration policy at any time without prior notice. 8. Token Balance: 8.1. Users can view their current token balance within the app. 8.2. We strive to ensure token balance accuracy but are not liable for any discrepancies or errors. 8.3. Users should report any perceived inconsistencies in their token balance promptly. 9. Token Transfer and Sharing: 9.1. Tokens are non-transferable between users. 9.2. Tokens cannot be exchanged for cash or any other form of currency. 9.3. Attempting to sell, trade, or transfer tokens is strictly prohibited and may result in account suspension. 10. Service Availability: 10.1. We strive to maintain uninterrupted access to our token-based services but do not guarantee 100% availability. 10.2. We are not liable for any interruptions or downtime that may prevent token usage. 11. Fair Usage Policy: 11.1. Users are expected to use tokens in a fair and reasonable manner. 11.2. We reserve the right to limit or suspend token usage if we suspect abuse or unusual activity. 12. Changes to Bot Models: 12.1. The selection of available chat bot models may change over time. 12.2. We may add, remove, or modify bot models without prior notice. 12.3. Token costs for new or modified models will be set at our discretion. 13. Token Purchase Errors: 13.1. In the event of a technical error resulting in incorrect token allocation, we reserve the right to correct the error. 13.2. This may involve adding or removing tokens from a user's account to rectify the mistake. 14. Subscription Renewals: 14.1. Monthly subscriptions will automatically renew unless cancelled by the user. 14.2. Users are responsible for cancelling their subscription before the next billing cycle to avoid charges. 14.3. We may, at our discretion, offer different subscription tiers or change the renewal terms with appropriate notice. 15. Token Usage Data: 15.1. We collect and analyze data on token usage to improve our services and adjust pricing. 15.2. This data is handled in accordance with our general Privacy Policy. 15.3. Aggregate, anonymized token usage data may be shared with third parties or used for research purposes. 16. Promotional Tokens: 16.1. We may occasionally offer promotional tokens or bonuses. 16.2. These promotional tokens may have different expiration terms or usage restrictions. 16.3. We reserve the right to revoke promotional tokens if we suspect abuse or violation of terms. 17. Account Termination: 17.1. If a user's account is terminated, either by the user or by us, any remaining tokens are forfeited. 17.2. No refunds will be provided for unused tokens upon account termination. 18. Token System Modifications: 18.1. We reserve the right to fundamentally alter or discontinue the token system. 18.2. In the event of a major change, we will strive to provide reasonable notice to users. 18.3. No compensation will be provided for any tokens remaining if the system is discontinued. 19. Taxes and Fees: 19.1. Users are responsible for any applicable taxes or fees associated with token purchases or subscriptions. 19.2. Prices displayed may or may not include taxes, depending on the user's jurisdiction. 20. Token Purchase Age Restriction: 20.1. Users must meet the minimum age requirement in their jurisdiction to purchase tokens or subscriptions. 20.2. We reserve the right to request age verification and to refuse service to anyone we believe is underage. 21. Intellectual Property: 21.1. The token system, including its design and functionality, is the intellectual property of Muse Mesh Private Limited. 21.2. Users may not attempt to reverse engineer, copy, or replicate the token system. 22. Liability Limitation: 22.1. We are not liable for any losses or damages resulting from the use of, or inability to use, tokens or associated services. 22.2. Our total liability, if any, is limited to the amount paid by the user for tokens in the past month. 23. Dispute Resolution: 23.1. Any disputes related to the token system will be resolved through arbitration, as outlined in our general Terms of Service. 24. Communication: 24.1. We may send users notifications about their token balance, usage, or changes to the token system. 24.2. Users are responsible for maintaining accurate contact information to receive these communications. 25. No Warranty: 25.1. The token system and associated services are provided "as is" without any warranty, express or implied. 25.2. We do not guarantee that the token system will meet your specific requirements or expectations. 26. Third-Party Services: 26.1. Token usage may involve interaction with third-party services (e.g., different chat bot providers). 26.2. We are not responsible for the performance or content of these third-party services. 27. Token Economy: 27.1. Tokens have no value outside of our application and are not considered a form of currency or investment. 27.2. We make no guarantees about the future value or utility of tokens. 28. User Responsibilities: 28.1. Users are responsible for maintaining the security of their account and tokens. 28.2. Any unauthorized use of tokens due to account compromise is not our responsibility. 29. Compliance with Laws: 29.1. Users agree to comply with all applicable laws and regulations when using the token system. 29.2. We reserve the right to report any suspicious activity to relevant authorities. 30. Severability: 30.1. If any provision of this Token System Policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Policy shall otherwise remain in full force and effect and enforceable. 31. Amendments to the Policy: 31.1. We reserve the right to modify this Token System Policy at any time. 31.2. Changes will be effective immediately upon posting the updated Policy in the app or on our website. 31.3. Your continued use of the token system after changes constitutes acceptance of the modified Policy. 32. Token System Termination: 32.1. We reserve the right to terminate or suspend the token system at any time, for any reason, without notice. 32.2. In the event of termination, we may, at our sole discretion, offer compensation or alternatives for unused tokens. 33. No Resale: 33.1. Tokens are for personal use only and may not be resold, exchanged, or transferred to other users or third parties. 34. Beta Features: 34.1. Some token-based features may be released in beta. These features may be subject to additional terms and may change or be discontinued without notice. 35. Feedback: 35.1. We welcome user feedback on the token system. By providing feedback, you grant us the right to use it without any restriction or compensation. 36. Force Majeure: 36.1. We are not liable for any failure to perform due to unforeseen circumstances or causes beyond our control. 37. Entire Agreement: 37.1. This Token System Policy, together with our general Terms of Service and Privacy Policy, constitutes the entire agreement between you and Muse Mesh Private Limited regarding the token system. 38. Contact Information: 38.1. For any questions or concerns about this Token System Policy, please contact us at: Muse Mesh Private Limited kushal@muse-mesh.com By using our token system, you acknowledge that you have read, understood, and agree to be bound by this Token System Policy and Terms of Service. If you do not agree to these terms, you should not use our token system or associated services. 39. Acknowledgment: 39.1. Users acknowledge that they have read, understood, and agree to be bound by this Token System Policy. 39.2. If a user does not agree with any part of this policy, they should discontinue use of the token system and associated services. 40. Indemnification: 40.1. Users agree to indemnify and hold harmless Muse Mesh Private Limited, its officers, directors, employees, and agents from any claims, damages, or expenses arising from their use of the token system. 41. No Waiver: 41.1. Our failure to enforce any right or provision of this Policy shall not be considered a waiver of those rights. 42. Assignment: 42.1. Muse Mesh Private Limited may assign or transfer our rights and obligations under this Policy without restriction. 42.2. Users may not assign their rights or obligations under this Policy without our prior written consent. 43. Language: 43.1. This Policy is written in English. Any translations are provided for convenience only, and the English version shall prevail in case of conflicts. 44. Survival: 44.1. The provisions of this Policy which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. 45. Headings: 45.1. The section headings in this Policy are for convenience only and have no legal or contractual effect. This Token System Policy and Terms of Service is effective as of 15th August 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted in the app or on our website. By continuing to access or use our token system after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the terms, please stop using the token system and associated services.